After-sale Service

Parts Repair

RECOJI CNC will provide you the technology support at any time, we will give preference to solve problems through email, phone, videoconferencing. Generally we can diagnose the problems remotely as long as we can see how your machine running. But if the problem is troublesome, the technologist can be also dispatched to your site.

We’ll free change of accessories if they are in warranty period.

Onsite training and travel expenses often fall outside of our warranty and will have additional costs, but know that our technicians do everything they can to keep any costs to a minimum or avoid extra costs all together.

Specific service

24-hour online service

The technical service department of our company has a 24-hour online service.

Guaranteed period of machine: 14 months

Training video and operation manual will be provided with every machine.

Oversea training is available

For complete details on our warranty and support, please email us at recojicnc@gmail.com . A member of our team will be happy to show you how we back the best machine on the market with the best support too!

SHIPPING

We will arrange the most suitable transportation and packaging method for you according to the size of the machine, so as to maximize the protection of the machine and save the shipping cost.

Machine will be packed by fumigation-free plywood cases. This kind of packing method is appropriate for unit set of machine and the small overall external dimensions.

Machine will be packed by fumigation-free plywood cases. This kind of packing method is appropriate for unit set of machine and the small overall external dimensions.

Equipment installation

We have two method of installation for your choice:

Remotely guidance

The detailed installation schematic diagram and video will be provided

Overseas training and assembly is available